COVID-19 Updates

The office is now open.

If you are returning to the office, you will notice quite a few things that are different. I will post my COVID-19 Additional Consent & Clinical Procedures as well as my COVID-19 Pre-Screening Assessment Questions so you are aware of some of the changes you can expect.

COVID-19 Additional Consent & Clinical Procedures

I am consenting to receive manual treatment from my therapist, Ramona Ng.

I understand that the novel coronavirus, COVID-19, has been declared a worldwide pandemic by the World Health Organization. I further understand that COVID-19 is extremely contagious and is believed to spread by person-to-person contact: and, as a result, provincial health agencies recommend physical distancing.  I recognize that Ramona Ng is closely monitoring this situation and has put in place mandatory preventative measures aimed at reducing the spread of COVID-19.

Despite all new requirements given by the Ministry of Health and Public Health Ontario, there is still a possibility of exposure to COVID-19.  The therapist will uphold all the mandatory guidelines to keep the treatment space safe and clean to the best of their ability.

I acknowledge that answering fully and truthfully regarding my current health status is imperative for my own safety as well as my therapist and everyone else in contact with us.  If my health status changes (with regard to COVID-19), I agree to contact Telehealth Ontario and to inform my therapist as soon as possible.

After reading the information above, I consent to receive manual therapy at my next appointment.

Please read the next section of new clinical procedures.

New Clinical Procedures

• Please come by yourself to the appointment.  Additional people will not be allowed in (this includes children and pets).  Exception is made only for those who require a guardian, chaperone, or caregiver to be present for their treatment. Note: anyone accompanying you to your appointment will also be required to pass pre-screening and agree to have their name and contact info logged for possible contact tracing purposes.
• If you need water, please bring your own with you as water and tea are unavailable at this time. If desired, I am able to refill your water bottle.
• Please arrive only 5 minutes before your appointment as the waiting room is not available at this time.  If you do arrive early, feel free to text me at 416-727-7536 and if I can see you earlier, I will do my best to accommodate.
• Due to the need for time to disinfect and clean between clients, please be advised that if you are late for your appointment, it will still need to end as originally scheduled.
• Please respect physical distancing if you encounter another person.
• Please call or text when you arrive and I will come open the door for you. There will be a place marked for you to stand where a quick COVID-19 Screening will occur prior to entering.
• Once you pass the screening, you will be directed to a hand hygiene station.  There will be hand sanitizer in the treatment room as well.
• Please wear a cloth or paper mask that covers your mouth and nose to the office.  At this time, I am requesting that you wear the mask during treatment. If you feel you are unable to tolerate this, please let me know and we can discuss to assess the risk factors.
• Outdoor footwear may be worn into the clinic and left outside the treatment room.  You may enter with your own socks or indoor shoes if you choose not to be barefoot.
• There will be a chair and bin for all your personal belongs and clothes to be placed during the session.
• I am limiting payment contact. You may pay by cash but no change will be issued at the time. I have purchased a tap accessory so I am also now able to accept debit. Note that debit will still require contact as the limit is $100. If you have a credit card from a bank that has raised the tap limit to $250, then you will be able to pay by contactless tap. E-transfer and cheque are still accepted.  Any receipts needed will be emailed to you.

I am attaching the pre-screening questions here so you know what you will be asked. If you have any doubt about your COVID-19 status, I ask that you reschedule your appointment.

If you have concerns with any of the above, or if for some reason when you are here, you do not feel safe, please address your concerns with me. Your safety is a priority for me. These procedures will be reviewed as new information is released from the Ministry of Health and Public Health Ontario.

I look forward to reconnecting with you and being of service.

COVID-19 PRE-SCREENING ASSESSMENT

I affirm that I, as well as all members of my household, are not currently experiencing any of these symptoms:

-Cough – new onset or worsening chronic cough
-Shortness of Breath of difficultly breathing
-Persistent Chest Pain
-Difficulty swallowing
-Unexplained fatigue/muscle aches
-Fever
-Chills
-Rash
-Nausea/vomiting/diarrhea/abdominal pain
-Headache
-Sore Throat
-New loss or decrease of taste or smell
-Pink eye
-Runny nose/nasal congestion without other known cause

I affirm that I, as well as all members of my household, have not:

-Tested positive for COVID-19
-Knowingly been exposed to someone with COVID-19
-Recently traveled to an area with a high infection rate
-Been in an area where physical distancing was not properly observed
-Been to a nursing home
-Close contact with anyone with acute respiratory illness or travelled outside Ontario within the past 14 days

If you have experienced any of the above, please reschedule your appointment at least 14 days from now.